HOW DO I GET MY FILM TO YOU?
Drop off directly to our lab. Or via one of our Drop-Boxes. Otherwise, you can post your film straight to us.
WHAT IS YOUR TURNAROUND TIME?
Once your film makes it to the lab, we process C41 same day. Please allow 3-5 days for Black & White & other processes.

DO YOU OFFER A RUSH SERVICE?
Yes, generally for + 50% extra. Bulk for less

HOW DO I USE YOUR DROP BOX SERVICE?
Our Drop-Boxes each have order forms, plastic bags & a pen. Simply fill out the order form, put it in the bag together with your film & drop it in the box. We’ll be in touch.
HOW DO I POST FILM TO YOU?
Download & print our order form. Fill it out & post it together with your film. Alternatively, post your film to us with your name, and provide the rest of the info via email.

Post to: 21b Khyber Pass, Eden Terrace, 1023 Auckland.
HOW TO KNOW YOU'VE RECEIVED MY FILM?
Once your film arrives in the lab, we’ll send you an email with your order & payment details.

HOW LONG DO YOU HOLD NEGATIVES FOR?

If you want us to keep your negs it is important you let us know. On our order forms, there is a yes/no check-box for cut & sleeving. If YES is ticked - we promise to keep hold of your negs for 12 months. We offer return postage for $8 NZ wide. If you are a regular, we can keep your negs together for you. Just let us know. If NO or no option is ticked - your negs may be discarded.
DO I NEED TO KEEP HOLD OF MY NEGATIVES?

Most people do not and it is not necesary to. They can be useful to store as a physical backup of your work/memories, and they also allow you to work further with them in future should you want to: re-scanning, traditional printing etc.

We charge $1 for cut & sleeve per order, not per roll. By adding a small surcharge we aim to dissuade plastic wastage by those who don’t intend to collect.
WHAT IF MY FILM RETURNS BLANK?
That sucks and we see it happen all the time. Old cameras can be fickle and most have not been serviced, meaning many are unreliable. We can offer your money back for the scanning portion of your order (not incl. development costs) or store credit on your next order.

DO YOU PROCESS 120 FILM?
Yes

DO YOU OFFER A PRINT SERVICE?
No, not at this stage.

HOW WILL I RECEIVE MY SCANS?
Your scans will be emailed to you via Google Drive

WHAT ARE YOUR SCAN RESOLUTIONS?

HIGH
HIGH ++

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